Privacy Policy

1. Introduction

Expat Dental Initiative Pte Ltd (“Expat Dental”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of the personal data entrusted to us by our patients, prospective patients, website visitors, business partners, and employees.

This Privacy Policy explains how we collect, use, disclose, store, transfer, and protect personal data in accordance with applicable laws, including the Personal Data Protection Act 2012 of Singapore (“PDPA”) and, where applicable, the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

By accessing our website, contacting us, booking an appointment, receiving treatment, or otherwise providing personal data to us, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

Expat Dental Initiative Pte Ltd is the organisation responsible for the collection, use, and disclosure of your personal data.

For privacy-related enquiries, requests, or complaints, please contact:

Expat Dental Initiative Pte Ltd

Email: info@expatdental.com
Telephone: +65 6397 6718
Address: 10 Sinaran Dr., Unit 15/16, Singapore 307506

3. Personal Data We Collect

We may collect and process the following categories of personal data:

Patient Information

• Name
• Date of birth
• Gender
• Nationality
• NRIC, FIN, passport, or other identification details where required by law
• Residential address
• Telephone number
• Email address
• Emergency contact details

Healthcare Information

• Medical history
• Dental history
• Health questionnaires
• Allergies
• Medications
• Diagnostic records
• Clinical notes
• Treatment plans
• X-rays, photographs, scans, and other diagnostic images
• Insurance information
• Referral records

Payment Information

• Billing address
• Payment history
• Insurance claims information
• Financial records necessary for billing and debt recovery

Website and Technical Information

• IP address
• Device information
• Browser type
• Website usage information
• Cookies and similar technologies

Communications

• Emails
• Telephone recordings (where applicable)
• WhatsApp, SMS, online forms, and other communications with us

4. How We Collect Personal Data

We may collect personal data:

• Directly from you
• Through appointment booking forms
• During consultations and treatment
• Through insurance providers
• From referring healthcare professionals
• Through our website
• Through email, telephone, SMS, WhatsApp, and other communications
• From family members or authorised representatives acting on your behalf
• From publicly available sources where permitted by law

5. Purposes for Processing Personal Data

We may collect, use, disclose, and process personal data for the following purposes:

Healthcare Services

• Providing dental care and treatment
• Diagnosing dental conditions
• Maintaining clinical records
• Scheduling appointments
• Sending appointment confirmations and reminders
• Communicating treatment recommendations
• Coordinating specialist referrals
• Responding to enquiries

Insurance and Payment Processing

• Verifying insurance eligibility and benefits
• Processing insurance claims
• Obtaining pre-authorisations
• Processing payments
• Managing billing and debt recovery

Regulatory and Legal Compliance

• Complying with legal obligations
• Responding to lawful requests from government authorities
• Meeting healthcare recordkeeping requirements
• Managing complaints and disputes

Business Operations

• Quality assurance
• Clinical governance
• Staff training
• Risk management
• Internal audits
• Improving our services

Marketing Communications

Where permitted by applicable law and subject to your consent where required, we may send information about services, promotions, educational content, or events.

You may withdraw your consent to marketing communications at any time.

6. Legal Basis for Processing (GDPR)

Where GDPR applies, we process personal data on one or more of the following legal grounds:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• Protection of vital interests
• Your consent

Health information may be processed where necessary for the provision of healthcare services, medical diagnosis, treatment, health management, or with your explicit consent where required by law.

7. Disclosure of Personal Data

We may disclose personal data to:

• Dental specialists and healthcare providers involved in your care
• Dental laboratories
• Insurance companies and third-party administrators
• Payment processors
• Professional advisers
• IT service providers and cloud hosting providers
• Regulatory authorities
• Government agencies
• Courts and law enforcement authorities
• Debt collection agencies where necessary

We require third parties receiving personal data to maintain appropriate confidentiality and security measures.

8. International Transfers of Personal Data

Your personal data may be transferred to, processed, or stored outside Singapore or the European Economic Area where necessary for healthcare delivery, insurance processing, data hosting, or business operations.

Where such transfers occur, we will implement appropriate safeguards as required by applicable law, including contractual protections and security measures designed to ensure an equivalent standard of protection.

9. Communications via Email, SMS and WhatsApp

We may communicate with you using email, SMS, WhatsApp, telephone, or other electronic communication methods regarding appointments, treatment, insurance verification, and other matters relating to your care.

While we take reasonable precautions to protect your personal data, electronic communications may not always be completely secure. By choosing to communicate with us through these channels, you acknowledge the associated risks.

Where required by law, we will obtain your consent before sending personal information through such channels.

10. Cookies and Website Analytics

Our website may use cookies, analytics tools, and similar technologies to:

• Improve website functionality
• Analyse website traffic
• Understand user behaviour
• Enhance user experience

You may manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

11. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, clinical, accounting, and operational requirements.

When personal data is no longer required, it will be securely deleted, anonymised, or destroyed.

12. Security of Personal Data

We implement reasonable administrative, physical, and technical safeguards to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.

These measures may include:

• Access controls
• Encryption
• Secure servers
• Staff confidentiality obligations
• Cybersecurity monitoring
• Data backup and recovery procedures

However, no method of transmission or storage can be guaranteed to be completely secure.

13. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate personal data
• Withdraw consent for certain processing activities
• Request deletion of personal data
• Request restriction of processing
• Object to processing
• Request portability of your data
• Lodge a complaint with a relevant supervisory authority

Requests may be submitted to our Data Protection Officer.

14. Children

We may collect personal data relating to minors where necessary for the provision of dental care and with the involvement of a parent, guardian, or other authorised representative as required by law.

15. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites and encourage users to review their privacy policies.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on our website and will take effect upon publication unless otherwise stated.

17. Contact Us

If you have any questions regarding this Privacy Policy or our handling of personal data, please contact:

Expat Dental Initiative Pte Ltd

Email: info@expatdental.com
Telephone: +65 6397 6718
Address: 10 Sinaran Dr., Unit 15/16, Singapore 307506